Our policy lasts 14 days. You have 14 days from receiving the physical product to organize a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
* Manuals, *Online Training, *Sale Items, *Downloadable Content etc.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refund? (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange something for the same item, send us an email at email@example.com and send your item to: Box 2609-1150 Jervis street Vancouver BC. Canada V6E2C8
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of your return.
Shipping To return your product? You should mail your product to: Box 2609-1150 Jervis Street Vancouver BC. Canada V6E2C8
You are responsible for paying for your own shipping costs to returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, You may want to consider using a trackable shipping service OR purchasing your own shipping insurance. We CAN NOT GUARANTEE that we will receive your returned item.