FAQ

-Shipping, Returns & Exchange FAQ's

**Shipping charges are not refunded for pre-order items that are returned**

**Customer is responsible to pay return shipping fees unless the products returned are defective**

Which areas do you deliver your products? Europe, Asia Australia, US, Canada, Newzeland, UK, etc…..??

Yes, we are global, so you can order our products and we will ship anywhere you like. ( These areas  may change without further notification, if you are unsure please contact us here: info@goldlashbar.com )

PLEASE NOTE: Orders placed from outside of North America may incur a customs or import fee. Customs/Import fees are the responsibility of the importer/purchaser.

How much is your shipping and how long does it take? - It all depends on which country you want us to send it to. Your Preferred Shipping options will show up at checkout. Our shipping prices vary by size and weight.

PLEASE NOTE THAT OVERSEAS ORDERS MAY BE CHARGED A CUSTOMS FEE UPON DELIVERY. THIS FEE IS NOT THE RESPONSIBILITY OF GOLDLASHBAR. THIS FEE IS THE RESPONSIBILITY OF THE PURCHASER/IMPORTER. GOLDLASHBAR WILL NOT REFUND THIS FEE.

Where can I find my tracking number? - You can find your tracking number in the order confirmation email we sent after purchase, if you haven't received it yet please check your spam or junk mail folder as they will sometimes get sent there by mistake... If you did receive it in your junk mail, please mark as "not junk" and then you will continue to receive emails from us as usual.
Which website should I use to track my package with my tracking number? - 

Your local post providers website should have a global tracking tool so you can just copy and paste your tracking number there for the latest updates or you can use a universal tracking website like EMS.com or packagetrackr.com (no affiliation) OR you can simply navigate to CanadaPost.ca or USPS.com and use their tracking tools.

How soon will you ship my order? - If your order was made during a weekday before 3pm PST, it will most likely be processed on the same day it was placed. If you placed an order over the weekend or on a holiday, we will ship it  by the next business day. All pre order items will be shipped the day after our supplies arrive which is typically every second week. All our packages are picked up by the delivery driver before 4pm PST daily.
Where can I enter/submit my coupon/discount code? - There’s an input box on the checkout page for you to enter your “CODE”. Once you enter the code the total amount of your order will be updated.
Is there a Discount Code for first time buyers? - We are currently running a promotion for anyone who signs up to our mailing list will receive a discount code that works for your entire first order and we will continuously inform and update you whenever we have any upcoming promotions or special pricing events! If you are not on our mailing list yet you can sign up now and start getting great deals and promotions delivered directly to your inbox! See the sign up form at the bottom of our homepage
Do all of your products come from the same place? - All Goldlashbar brand products, Including our Premium Mannequins & replacement eyelids will be shipped from one of our offices in Canada. 
Will all the items in my order arrive together? Why did I receive multiple tracking numbers? - Sometimes people receive multiple tracking numbers because we have multiple distribution centers. This means that some of your items may be shipped and arrive separately. If you ordered Goldlashbar brand products, ie: Premium Mannequins, replacement eyelids, lash trays, tweezers or glue, they will always be shipped from Canada. If one location is sold out of a specific item we can easily have it shipped from an alternate location.
If my order arrived damaged, can I get money back/ Will my item be replaced? - Yes, we guarantee all orders to arrive in perfect condition. If not, your orders are fully insured. So, If you do somehow receive a damaged package please take detailed photos of it and email to them to support@goldlashbar.com and we will make sure that you receive a new item asap.
I’m not happy with my order, Can I get a refund? - We have a Satisfaction Guarantee for all of our products, If you are not happy with the order, simply contact us at support@goldlashbar.com within 48 hours of receiving it... Then you may return your unused product for a full refund of your purchase price. Please note: All SALE items are final sale, If the item you purchased is a SALE item unfortunately we will not offer you a refund.

-Education FAQ's

Do you teach classes in-person or Online? - Currently we only offer online training. However once enrolled, you will have unlimited access to all your lessons for as long as they are available. As well as live support from our education team whenever you need it! You will always be notified within 60 days of any major changes.
What skill level is needed to take your online training program? - Our Training program is Entry Level. Meaning it is perfect for beginners or can be used as a refresher course for anyone who feels like they need a little more lash knowledge. We teach you the basics of Classic and Russian Volume applications as well as pre-cleaning, lash removals and an optional "how to start a home-based eyelash extension business" course (which is included with our Home Studio Secrets upgrade on the second page). There is no required skill level for taking our program, however you may need an additional certification depending on where you are located geographically. If you are unsure, you can always contact your local health authority for more information regarding licensing and regulatory protocol in your area.
What does your online training course teach? - Our program will help you better understand the core fundamentals of the entire eyelash extension application process. We focus mainly on building your foundational skills and knowledge of the lash business as well as some health and safety precautions. If you choose the Home Studio Secrets Upgrade, we will also show you exactly how you can grow your client list and teach you a hassle free method for scheduling your lash appointments without ever taking a single phone call... this one little trick can virtually eliminate last minute cancellations and get you paid for the ones that you can't avoid!Does your training come with a certification?

Does the training come with a certification? - Once you have completed all the assignments and submitted your work for review, we will look over the materials and work with you directly if you need to make any adjustments.  After we have reviewed and approved your work you will receive a Goldlashbar Certificate of Mastery (Certificate of Completion). This is not a nationally accredited certification, it only certifies that you have successfully completed all the necessary requirements, and they are satisfactory to our standards.  ***Some States may still require you to obtain further licensing and/or cosmetology accreditation before you can legally start your own lash service business. Please be responsible and contact your local health authority for more information regarding the regulations within your particular municipality.

How can I purchase your training manual? - You can order our training manual by clicking this link HERE

Where can I find your training supply kits? - You can find our training kit HERE
How can I get to my student Login page? - CLICK HERE to jump to the login page.
Does the EEM training kit include everything I need to start your training course? - Yes, our “EEM Training Kit” comes with everything you need to finish the online training. However, you may need to purchase some minor disposable items to assist in the completion of some of the related tasks, such as makeup sponges, or lash shampoo and or extra lash trays depending on how much you use up during practice.

- Premium Mannequin FAQ's

Does your training mannequin have multiple layers of lashes on its eyelids? - 

Our manufacturer completed years of research to ensure that our Our premium mannequin’s eyelids appear to be and behave very similar to that of a real humans eyelid, they do have 3 different lengths of lashes simulating each of the different growth stages. And the eyelids have eyelashes that are actually made from real human hair. This gives you the feeling as if you are practicing on a real live model. Please see what other people are saying about our mannequins.

Does your training come with the Premium mannequins? - The current $97 promotion we are having does not include any tools or supplies, However once you have enrolled in our program you will receive a student discount code that you can use anytime you make a purchase from us in the future... Most people purchase our EEM Training Kit as it has all the necessary tools and supplies needed to take our training.
Are your interchangeable eyelids re-usable? - Yes, you can use them as many times as you wish...just remember to care for them as per the included documentation to ensure your mannequin stays clean and in good shape for years to come. The mannequin and it’s eyelids are completely reusable and are made from very durable medical grade materials. To reuse just have to do a regular removal using your favourite glue removers and then a quick clean to make it brand new again
How many times can I re-use my interchangeable eyelids? - As many times as you wish. However, you may find their curls get looser as you continue to use it.
Can I buy just the interchangeable eyelids? - Yes you can buy just the eyelids but they will not fit into a regular type mannequin. They are only designed to fit exclusive to our particular Goldlashbar branded advanced training mannequins. 
Can I trim my mannequin's eyelashes? The Inner-corner & outer-corner are too long. - Yes, the eyelids are designed so you can leave them as is OR trim them to whichever size you wish to work on. However, please keep in mind that Goldlashbar is not responsible for any damages you may cause to your eyelids or if you cut them too short.

 

-CUSTOMS/IMPORT FEES FAQ's

Please note: If your are ordering from anywhere outside of Canada or USA you may be charged an import/customs fee. This fee is not the responsibility of Goldlashbar and we will not under any circumstances pay or refund the customs/import fee. If you are ordering from outside of Canada or USA please check with your local post authorities to find out if you will have to pay any customs/import fees before you place your order.

 

-Sales and Promotion FAQ's

If you are not on our mailing list, you can subscribe now and receive upcoming sales and promotional information!